Medical Assistant

Description

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer‑paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith‑based human services organization. Volunteers of America, Utah provides community‑supported paths for those who are vulnerable to improve their lives and increase their self‑reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Assertive Community Treatment (ACT) is a consumer‑centered, recovery‑oriented mental health service delivery model for facilitating community living, psychosocial rehabilitation, and recovery for persons who have the most severe disabling mental illnesses and/or; have severe symptoms and impairments. ACT clients are high utilizers of crisis services.

ACT utilizes a team model, and The ACT team is made up of about 10 staff including therapist, peer support specialist, case manager, vocational specialist, RN and an APRN. Most of the work is done in the community.

Under the supervision of the Division Director of Intensive Behavioral Services, the Program/Medical Assistant organizes, coordinates, and monitors all nonclinical operations of the team along with providing receptionist activities including triaging calls, coordinating communication between the team and clients, deescalating situations with clients who have increasing symptoms, and providing assistance to clients, their families, and other agencies. This position will also provide back‑up Medical Assistant duties such as lab draws, injections and sitting with clients after they have received their injection.

• Greet people and answer phone calls including performing the following:
• Triage and coordinate communication between ACT team members, clients, other agencies, and hospitals.
• Obtain answers to questions for clients, families, community resources, and agencies.
• Relieve urgent situations or temporarily manage them until other staff are available.
• De‑escalate or attend to symptomatic behavior of clients who come to the office.
• Decide when and how quickly to refer calls to other staff.
• Provide general administrative and clerical support to clinical and medical staff (schedule appointments, add new clients to EHR, buss pass tracking, monthly and weekly note tracking, enter and track SOQs monthly, monthly Medicaid checks).
• Maintain professional boundaries and client confidentiality at all times.
• Meet ACT documentation requirements.
• Attend work on a regular and predictable basis.
• Work must be performed on‑site due to the need to provide direct client care and team support.

• Facilitate medication refills when needed and appropriate. Deliver medications to clients’ homes and provide medication injections when needed (on and off site).
• Coordinate care with existing internal and external providers at the point of admission, discharge and level of care changes. Make referrals to PCPs when needed.
• Perform Medical Assistant duties such as lab draws, injections and sitting with clients after they have received their injection.
• Maintain records according to requirements, completing all documentation and billing in a timely manner, and in compliance with professional standards.
• Perform other functions as necessary or assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are…