Nutrition Care Patient Services Representative

Overview

As a patient-focused organization, University of Utah Health enhances the health and well-being of people through patient care, research, and education. Success requires a culture of collaboration, excellence, leadership, and respect.
EO/AA

• Serve as liaison for assigned inpatient care unit to ensure meal service, orders, and delivery needs are met.
• Respond to meal service related calls and pages from patients and resolve or refer problems to appropriate individual.
• Interact and coordinate with doctors, nurses, dietitians, health care assistants and unit coordinators to ensure nutritional orders are accurate and patient dietary needs are met efficiently.
• Explain Nutrition Care Services program to patients, collect personal preferences, record meal requests, and deliver each meal of the day.
• Input all special nutrition requests and personal preferences into nutrition software system correctly and timely.
• Manage special requests made by patients or families and determine when to refer questions to nutrition care technicians, dietitians, or supervisors.
• Assist patients with making nutrition selections that are compliant with their diet.
• May collect trays and clean patient care unit galley after meals.
• May prepare patient areas for trays prior to meals and deliver appropriate tray to each patient.

• Perform essential functions of the job.
• Demonstrate communication and human relations skills.
• Show knowledge of nutrition to understand special diet orders.
• Work as a team player and as an individual.
• Handle customer issues or complaints appropriately.

• One year of customer service experience.
• One of the indicated food handling permits obtained within 30 days of employment.
• Complete hospital provided nutrition exam within one month of hire.

• Knowledge of medical terminology.
• Food service experience.

• Current Utah Food Handler Permit or Current Food Protection Manager certification (ANSI) or other license as determined by hiring department. Working Conditions and Physical Demands
  • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, while providing patient care.
  • Employee may stand and walk for sustained periods of time.
  Physical Requirements
  • Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking