Room Ambassador

POSITION OVERVIEW

The Waiting Room Ambassador is a key member of Fourth Street Clinic's operations team, assisting patients in navigating clinic services, registration, and care processes. This role helps maintain a welcoming and organized waiting room environment while supporting registration, triage, and volunteer staff. The position offers a fast‑paced, rewarding, and engaging introduction to healthcare, particularly for individuals interested in serving underserved populations, with opportunities for professional growth.

• Assist patients in accessing clinic services, provide information, sign them up for waitlists, and answer questions.
• Monitor the waiting room to maintain a safe and welcoming environment; notify staff of issues or concerns as needed.
• Facilitate clinic flow by updating and monitoring the patient tracking board.
• Utilize trauma‑informed care approaches when interacting with patients.
• Support registration team activities and other in‑clinic patient‑related tasks as needed.
• Assist triage RN staff with patient communication and triage processes.
• Participate in training opportunities and clinic activities to enhance job performance and satisfaction.

• This position does not have direct supervisory responsibilities.

• Primarily indoor work in a clinic setting.
• Fast‑paced environment requiring collaboration across multiple clinic teams.

• Prolonged standing and walking throughout the shift.
• Occasional lifting of up to 25 lbs.
• Visual and auditory acuity sufficient for patient interactions and computer use.
• Requires manual dexterity for using computers and office equipment.
• Ability to manage multiple tasks and adapt to changing priorities.

• High school diploma or equivalent.
• Ability to multitask, prioritize work, and remain composed in a busy environment.
• Proficiency in Microsoft Office and general computer use.

• 2-3 years of customer service experience.
• Spanish‑speaking skills.
• Experience with electronic medical records (EMR) systems or previous medical office experience.