Medical Assistant - Care Navigator

Description Schedule

Full Time

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
  • Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Under the supervision of agency prescribers and Division Director of Treatment Services, the Medical Assistant/Care Navigator performs routine administrative and clinical support functions to assist the prescribers including: answering phones, scheduling appointments, facilitating client communication with prescribers, tracking and managing referrals for medication management services or primary care services, and assisting clients in tracking their medication. The Medical Assistant/Care Navigator will also provide support to enhance prescriber appointment utilization, administer injections and collect labs as needed, as well as connect clients with appropriate services and providers to facilitate access to care to support their behavioral health recovery as well as their overall health and wellbeing.

• Act as a support person for the APRNs. Facilitate communication between prescribers and clients as well as between prescribers and other clinic staff.
• Manage the APRNs’ appointment schedule to capacity and eliminate no-shows, including scheduling appointments, making reminder calls, and rescheduling as needed.
• Track clients’ medications and assist in completing patient assistance applications.
• Facilitate medication refills when needed and appropriate. Provide medication injections and draw labs when needed.
• Engage and build rapport with clients, assist with referrals to link and connect clients with services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment specialists, housing specialists and other social supports.
• Coordinate care with existing internal and external providers at the point of admission, discharge and level of care changes. Track and facilitate referrals to PCPs.
• Screen and monitor clients’ common co-morbidities while also educating both consumers and other team members on potential side effects of treatments and medications to support safe, informed care.
• Communicate and coordinate care with other medical professionals (e.g., pharmacy employees, medication representatives, other treatment providers).
• Demonstrate the ability to communicate effectively on the phone, in writing and via email, as well as the ability to exercise discretion on sensitive and confidential matters.
• Maintain records according to requirements, completing all documentation and billing in a timely manner, and in compliance with professional standards.
• Maintain professional boundaries and client confidentiality at all times.
• Attend work on a punctual, regular, and predictable basis.

• Maintain good professional relationships with appropriate community figures, referral sources, and other professionals. Coordinate and schedule with pharmaceutical representatives as needed.
• Maintain and enhance professional skills and knowledge through attending conferences/ workshops/courses and reading professional materials that are relevant to job requirements and approved by the Program Director.…