VP, Consumer Lending Operations

VP, Consumer Lending Operations at Medallion Bank

Who we are

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact.

We recognize our employees as our greatest asset and have a culture to prove it!

The VP, Consumer Lending Operations is responsible for the successful management of the bank’s consumer lending operations, particularly the daily processes and activities for both the Recreational (“Rec”) and Home Improvement (“HI”) Lending teams. Accountable for ensuring appropriate staffing levels and coaching subordinates to meet the goals and objectives of the Rec and HI lending teams. Responsibilities include overseeing lending workflow, product configuration and delivery, and championing operational excellence across both lending lines.

• Lead and manage all loan officers, processors, and funders within the Rec and HI Lending departments, providing both direct and indirect supervision.
• Hire talented candidates and encourage a consistently performance‑oriented team environment. Meet regularly and interact productively with all lending employees to accomplish goals and objectives.
• Perform critical assessments of all processes and challenge the status quo by seeking new opportunities to improve operational efficiencies, reduce errors, leverage automation, and ensure optimal performance.
• Lead coordination between internal departments and external vendors to find and implement new platforms and upgrade current systems.
• Cultivate a work environment of excellence by delivering high‑quality solutions and unmatched customer service levels at every touchpoint.
• Establish and communicate long‑term operational vision and shorter‑term goals to deliver an exceptional customer experience aligned with organizational objectives.
• Provide shared oversight of Rec and HI Lending projects and initiatives. Recommend changes to processes and policies based on business needs.
• Drive the development of a forward‑looking consumer lending strategy by collaborating with senior leadership ensuring alignment with Bank’s annual growth and innovation objectives.
• Thoroughly understand credit underwriting and origination policies and procedures. Participate in drafting, updating, and following the approved policies and procedures associated with Rec and HI Lending.
• Collaborate with other departments and regulators to ensure compliance and operational integrity.
• Provide routine updates to management on team performance and lending operations initiatives, including identifying weaknesses, appropriate analysis of historical loan production, and other key metrics.
• Perform additional duties as assigned to support departmental and organizational success.

• Excellent written, verbal communication, with the ability to influence and engage across all levels.
• Will interact with senior management, many departments in the Bank, and outside professionals.
• Self‑motivated and hard‑working. Must be able to handle multiple priorities simultaneously with accuracy and function in a fast‑paced environment.
• Strong Microsoft Office skills, particularly Excel, Adobe Pro and cloud‑based collaboration tools.
• Demonstrated leadership capabilities with a focus on team development and strategic execution.
• Sound judgement and decision‑making skills, with the ability to communicate decisions clearly and effectively.

• Extensive experience (7+ years) in consumer lending and banking operations. Preferably in an indirect lending environment.
• Skilled in leading teams, with a strong background in staff supervision, management, and oversight of day‑to‑day lending operations.
• College degree preferred. May be substituted with at least 7+ years of related experience or the equivalent combination of…