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Customer Service Rep

Senior Proactive CX Program Lead

Job in Salt Lake City, Salt Lake County, Utah, 84193, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-26
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below
A pioneering cryptocurrency platform based in Salt Lake City is looking for a Senior Program Lead of Proactive Support to enhance customer experience through data-driven initiatives. The role involves leading a program that anticipates customer needs and reduces churn across multiple channels. Ideal candidates will have over 5 years of program management experience in tech or CX environments, showcasing strong execution and analytical skills.

This position offers competitive compensation and the chance to influence the future of customer support in finance.
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Position Requirements
10+ Years work experience
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