LV Seoul In-Store Client Care Service Specialist

LV The Place Seoul - Client Care Advisor

This position is a dedicated and highly motivated individual who optimizes each touchpoint within the client’s post-purchase journey. In this role, you will resolve client concerns, guide clients through the after-sales process, and recommend solutions utilizing the company's internal guideline and policy while nurturing client relationships to foster loyalty and build trust, resulting in high-quality client experience.

• Deliver a seamless and positive client experience by being present in the designated care space, resolving concerns confidently, and communicating care, quality and product usage with clarity.
• Demonstrate deep expertise in products, repairs, and brand policies to provide accurate recommendations and immediate solutions while upholding Louis Vuitton’s high service standards.
• Build and nurture long-term client relationships through customized follow‑ups, proactive outreach, and appointment‑driven engagement to support store turnover.
• Manage the full after‑sales workflow, including repair shipments, home delivery, spare parts ordering, and case traceability through “My Repairs,” ensuring smooth, transparent client journeys.
• Maintain excellence in daily operations through rigorous after‑sales inventory control, cycle counts, and storage standards across all care components.
• Perform basic in‑store repairs (e.g., sunglasses rebalancing, zip puller change, horizon wheel replacement) and elevate sensitive or complex cases in collaboration with local care service teams.
• Strengthen team knowledge by supporting onboarding, leading care‑focused training touchpoints and refresh sessions, and contributing to daily moments and new product launch learning.

• Problem‑solving ability
• Passion for the brand
• Quality‑minded & expertise‑driven
• Excellent communication skills
• At ease in fast‑paced work environments while maintaining attention to detail

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From its origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and its successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.