Senior Systems Engineer - Enterprise Collaboration

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Technical 408 Pay Range: $ - $

As a Senior Systems Engineer-Enterprise Collaboration, you are an expert on the platform and work closely with product, IT, and business stakeholders in an agile workflow, while being expected to embrace and promote an agile mindset. The Senior Systems Engineer is responsible for designing, implementing, maintaining, and supporting all components of the WGU Office 365 environment and associated infrastructure, including all related applications, servers, and services.

Individuals in this position are expected to maintain a high level of ownership and investment in tasks associated with both new and ongoing O365 based needs. Incumbents must be able to lead efforts in troubleshooting, remediate and optimize all Office 365-based issues, while also working with engineering requirements and providing strategic recommendations to Management.

• Leads in the building of cutting-edge applications and services to increase and improve the student experience.
• Exemplifies a mastery of coding excellence and software quality, mentoring others and pioneering new standards and architectural foundations.
• Fosters and utilizes innovative approaches to problems and functionality for all key stakeholders.
• Owns technologies focusing on student success and scalability while supporting student-focused user experience.
• Collaborates with developers, designers, testing, and product management to develop features and innovative approaches to applications and features.
• Mentors and advises engineering teams on new languages and technologies; act as a resident expert when needed.
• Establishes a balance between strategic planning and initiatives with development, communication, troubleshooting, and problem solving.
• Leads in the prototyping and development of new technology and framework, improving the student experience.
• Identifies system redundancies and inefficiencies, proposing innovative and cost-effective solutions.
• Works with internal customers to gather business processes and project requirements.
• Serves as primary system administrator for the Collaborative Platforms/Microsoft 365 environment, performing system administration, configuration, and support tasks.
• Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Completes regular internal system audits and prepares for upgrades.
• Manages Collaborative Platforms/Microsoft 365 data feeds and other integrations.
• Coordinates the evaluation, scope, and completion of new development requests.
• Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Assists in training of new users and grows the Collaborative Platforms/Microsoft 365 skillset across the organization.
• Acts as a liaison between our users,…