Billing and Insurance Coordinator

Overview

Insurance Coordinator

At Peak Dental, our Insurance Coordinator plays a critical role in protecting the patient experience, supporting the clinical team, and ensuring the financial health of the practice. This position is ideal for someone who is detail-oriented, proactive, and takes pride in doing things the right way — not the rushed way.

We’re looking for a knowledgeable, dependable Insurance Coordinator who understands dental insurance deeply, communicates clearly with patients and carriers, and values accuracy, follow-through, and teamwork. If you enjoy bringing clarity to complex processes and contributing to a well-run, patient-focused practice, you’ll feel right at home here.

Insurance Verification & Patient Communication

• Verify and document dental insurance benefits prior to patient appointments
• Clearly explain coverage, co-pays, deductibles, and out-of-pocket estimates to patients
• Assist patients in understanding their benefits and financial responsibility
• Obtain and track pre-authorizations as needed for treatment

Claims Processing & Follow-Up

• Prepare, submit, and track dental insurance claims accurately and promptly
• Monitor outstanding claims and proactively follow up with insurance carriers
• Manage claim denials and submit appeals when appropriate
• Communicate professionally with insurance companies to resolve discrepancies
• Post insurance payments and adjustments accurately in the practice management system

Billing & Financial Coordination

• Coordinate insurance payments with patient accounts to maintain accurate balances
• Support accounts receivable efforts related to insurance claims
• Work closely with the front office team to ensure timely collection of co-pays and balances
• Provide accurate insurance-based estimates for treatment plans

Administrative & Compliance Responsibilities

• Maintain detailed, organized records of insurance activity and communications
• Ensure compliance with HIPAA and insurance regulations
• Stay current on CDT codes, insurance policy changes, and payer requirements
• Assist with insurance-related training and process improvement within the team

What We’re Looking For

• Experience: Minimum 1–2 years of dental insurance billing or coordination experience preferred
• Education: High school diploma or equivalent required; dental billing training a plus
• Technical
  
  Skills:
  
  Experience with dental practice management software (Open Dental preferred; Dentrix or Eaglesoft acceptable)
• Knowledge: Strong understanding of CDT codes, insurance plans, claims, and EOBs
• Attention to Detail: Highly organized, accurate, and consistent
• Communication: Clear, confident, and professional with both patients and insurance carriers
• Mindset: Reliable, solution-oriented, and team-focused

What We Offer

• Competitive compensation based on experience
• Stable, full-time position in a growing practice
• Supportive leadership and clear expectations
• Modern systems and efficient workflows
• Ongoing training and professional development
• A values-driven culture that prioritizes quality, integrity, and teamwork
• Dental benefits
• A practice that believes excellent dentistry starts behind the scenes

Excellence Bring your best when your best is needed. We prepare with intention, pay attention to detail, and take pride in mastering our work.

Efficiency Do the right things the right way. We value clarity, follow-through, and systems that support both patients and team members.

Growth Seek improvement through honesty and humility. We welcome learning, feedback, and continual refinement.

Service Care deeply for others. We lead with integrity, kindness, and a genuine desire to help—our patients and each other.

At Peak Dental, we believe a great patient experience depends on strong communication, reliable systems, and people who care about doing things well. If you’re looking for a place where your expertise matters and your work makes a real impact, we’d love to meet you.