Call Center Supervisor

Overview

Are you a dynamic, driven, and experienced professional with a knack for leadership and a passion for customer service? Our growing organization is seeking a Consulting Call Center Supervisor. This role requires a blend of strategic thinking, leadership, and hands-on execution. As a Consulting Call Center Supervisor, you will be responsible for leading a team of call center representatives, training and developing your team, and ensuring that our customers receive the highest level of service.

• Supervise the day-to-day operations of the call center, ensuring that all tasks are completed accurately and on time.
• Lead, coach, and mentor a team of call center representatives, providing training and support to help them succeed.
• Develop and implement strategies to improve the efficiency and effectiveness of the call center.
• Handle escalated customer issues or complaints, resolving them in a timely and professional manner.
• Work closely with other departments to ensure the call center aligns with the organization’s goals and objectives.
• Monitor and assess the performance of the call center and staff, identifying areas for improvement and implementing necessary changes.
• Participate in the recruitment and selection process for new call center representatives, ensuring qualified candidates are hired.
• Create a positive and motivating work environment, fostering a culture of teamwork and collaboration.

• A minimum of 5 years of experience in a call center environment, with at least 2 years in a supervisory or leadership role.
• Excellent communication skills, with the ability to clearly and effectively communicate with both team members and customers.
• Strong conflict resolution skills, with the ability to handle and resolve customer complaints and disputes.
• Proven experience in team management, with a track record of leading and developing high-performing teams.
• Strong problem-solving skills, with the ability to think strategically and make sound decisions under pressure.
• Experience in training and developing call center representatives, focused on improving performance and customer service.
• A customer-focused approach, with a commitment to providing the highest level of service at all times.
• Proficiency in relevant call center software and technology.

If you have the required skills and experience and are ready to take on a challenging yet rewarding role, we would love to hear from you. Apply today to join our team as a Consulting Call Center Supervisor!

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