Customer Success Supervisor - Signature - Lehi, UT

Customer Success Supervisor – Signature – Lehi, UT

UPS – Join to apply for the Customer Success Supervisor – Signature – Lehi, UT role.

This position will support a territory including Lehi, UT, Draper, UT
, and Murray, UT
.

Effective January 2026, this will be a non‑MIP full‑time sales management position with an enhanced sales incentive plan.

We are looking for a dedicated team member who can manage a high volume of smaller customers, drive customer satisfaction and retention at scale, and provide value‑driven guidance to the team.

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check‑ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low‑touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling / cross‑selling opportunities to drive account growth.
• Drive product adoption and educate customers on products and services.

• Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability.
• Monitor customer health metrics to measure satisfaction and prevent churn.

• Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

• 0–4 years in customer success, support, or related customer‑facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data‑driven mindset.
• Excellent written communication skills.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Entry level