Customer Service Specialist

Customer Service Specialist (Building Materials)

Join to apply for the Customer Service Specialist (Building Materials) role at Interior Worx

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Join to apply for the Customer Service Specialist (Building Materials) role at Interior Worx

This range is provided by Interior Worx. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.50/hr - $24.00/hr

Krosswood Doors is a leader in the premium wood door industry. With over $30M in revenue and a dominant presence on , we are aggressively expanding our Direct-to-Consumer business at

We are looking for more than a standard support rep. We need a Customer Service Specialist who can guide a homeowner through selecting the perfect entryway and help a contractor track a complex job-site delivery. You will be the frontline for our brand, bridging the gap between our manufacturing floor and the customer’s front door.

• Growth:
  We are a high-growth company scaling our internal sales and support teams.
• Impact:
  You aren't a cog in a machine; your ability to solve problems directly impacts our brand reputation and bottom line.
• Modern Environment:
  We equip our team with modern tools (Hub Spot, Aircall, AI) to minimize busy work so you can focus on helping customers.

• Omni-Channel Support:
  Manage high-volume inquiries via phone, email, and live chat. You will use Aircall (VOIP system) to handle calls from both DIY homeowners and professional contractors seamlessly.
• Technical Consultation:
  Assist customers with product specifications, including sizing, "rough openings," door handing, and wood species. Training provided, but ability and willingness to learn is required.
• Sales Conversion:
  Proactively assist customers on  who need help finishing their cart. You will use Hub Spot (CRM) to track these leads and follow up on opportunities.
• Order Logistics:
  Coordinate with our shipping and warehouse teams to track freight shipments, resolve shipping damages, and manage returns/claims efficiently.
• Platform Navigation:
  Navigate backend systems for Home Depot (Vendor Portals) and our internal Shopify/Net Suite ERP systems to process orders.

• The Detective:
  You don't just read a script. If a customer says a door arrived damaged, you investigate why and solve it.
• The Translator:
  You can explain complex construction terms to a novice homeowner with patience and clarity.
• Tech-Savvy & Adaptable:
  You are comfortable working in multiple software platforms simultaneously. You are open to using new technologies, including AI tools, to help draft responses and improve your efficiency.
• Customer Oriented - You are customer-obsessed, lead with empathy, and take full ownership of each interaction - committed to delivering clear, professional, and high-quality service every time.

• Experience:
  
  2+ years of experience in Customer Service, E-commerce Support, or Inside Sales.
• Industry Aptitude:
  Preference for candidates with a background in construction, home improvement, or building materials (Lowe's/Home Depot Pro Desk experience is a huge plus).
• Software
  
  Experience:
  
  Familiarity with modern CRM and VOIP tools is a significant advantage. (Experience with Hub Spot and Aircall is preferred). Proficient in Microsoft Office tools, with strong working knowledge of Excel, Word, and Outlook.
• Communication:
  Excellent written communication skills for email and chat support, as well as strong verbal communication abilities for phone and in-person interactions.
• Learning Agility:
  Willingness to learn our specific product lines and new productivity tools (AI) quickly.

• Competitive hourly wage ($21.50 - $24.00/hr).
• Health, Dental, and Vision insurance.
• Paid Time Off (PTO).
• 401(k).
• Please note this is an in-office position only.*

• Entry level

• Full-time

• Other

• Construction

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