Complaint Analyst

Complaint Analyst – 6‑Month Contract (Salt Lake City, UT – Hybrid)

Location: Salt Lake City, UT (Hybrid – 1st Shift)

Pay: $23.00/hr – $24.00/hr (direct pay based on skills and experience)

Core Responsibilities:

• Handle complaint processing escalations consistently and in a timely manner.
• Report complaint metrics to functional areas within MMD.
• Keep complaint handling work instructions up to date and aligned with all quality and regulatory requirements.
• Maintain and provide standardized complaint data upon request.
• Maintain accurate record documentation of communication and correspondence with customers.
• Identify opportunities for improvements in complaint handling and provide training support as needed.
• Triage and route complaint information to appropriate personnel.
• Ensure complete and accurate documentation of complaints.
• Assist internal personnel on complaint investigations.
• Quickly identify and evaluate problems to reach a solution.
• Communicate answers and solutions to coworkers confidently.
• Strong understanding of FDA‑regulated products and services offered by MMD.
• Strong grasp of company policies and ability to make good decisions.
• Assist other quality staff with their duties as requested.
• Maintain healthy and open communication lines with other departments.
• Complete required training in a timely manner.

Education and Experience:

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or four years of related experience and/or training; or equivalent combination of education and experience.
• One to two years of experience with customer complaints, customer escalations in an FDA‑regulated medical device company.

Required Qualifications:

• Ability to solve complex problems under pressure.
• Strong file handling and organizational skills.
• Can maintain a professional manner while dealing with customer complaints.
• Understanding or working knowledge of FDA complaint reporting per 21 CFR 803, preferred.

Seniority Level: Associate

Employment Type: Contract