Desk and Mailroom Coordinator

Overview

Customer Service Management:
Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitor customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance.

Oversee the development and maintenance of training and document resources for the team. Work across departments in support of the organization.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

• Senior Supervisor, Customer Service Management:
  Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitor customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance.
  
  Oversee the development and maintenance of training and document resources for the team. Work across departments in support of the organization. Coordinate and lead daily team activities. May spend a portion of time performing the work of those they supervise. Assist with management decisions and activities. Working knowledge of team function within the organization. Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Senior Supervisor, Customer Service Management:
  Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

• Requisition Number: PRN
  44082B
• Full Time or Part Time?:
  Full Time
• Work Schedule
  
  Summary:
  
  Most work hours will fall between 8am and 5pm Monday-Friday but outside commitments may include staff meetings, move in/out support, individual meetings with staff member, and other HRE evening and weekend commitments. On-Call Support after Business Hours. This position will serve as a resource to provide support to both full time and student staff. This includes a working understanding of Emergency Procedures for after-hours response and attendance.
• Department: 00307 - Housing & Residential Educ
• Location:
  
  Campus
• Pay Rate Range: 51,000.00
• Close Date: 4/22/2026
• Open Until Filled

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