Parts Counter Representative

Overview

Job Description

Komatsu is hiring a Parts Counter Representative at their Salt Lake City location. You will be providing parts support to customers for walk-ins, phone, service department and other orders as well as processing, filing, expediting and updating department paperwork. This position is also responsible for some warehouse functions. In this role, you will use CDK and other inventory systems, email, and other equipment parts look up systems.

This position also requires a great deal of customer interaction on the phone, in person, and email communication. This is a Monday thru Friday, 7 - 4PM schedule.

• Assist a high volume of walk‑in customers with parts inquiries, orders, and pickups.
• Provide responsive customer service via phone, email, and in‑person interactions.
• Review and manage open orders; follow up on delayed or incoming parts.
• Notify customers when orders are ready for pickup and communicate tracking details on direct‑ship items.
• Process parts invoices accurately to support revenue capture.
• Support the warehouse team as needed, including pulling parts from restricted areas.
• Collaborate daily with Reman and field service shops to ensure parts availability and workflow efficiency.
• Maintain basic inventory awareness
• Develop and sustain good working relationship with all customers.
• Support both internal and external customers daily with parts pricing, availability and order entry.
• Continually maintain and expedite customer orders and quotations.
• Ensure the safe and efficient operation of all warehouse functions to ensure everyone goes home safe and healthy everyday.
• Display a good professional attitude to support high moral within the organization.
• Support all departments.
• Assist service department with parts requests, returns, and inquiries.
• Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery.

• Process customer sales orders, expedite and follow up.
• Provide customer quotes, pricing and lead times etc.
• Safety conscientious in all daily activities.
• Ability to act with a sense of urgency.
• Ability to track orders / shipments.
• Ability to multi-task.
• Excellent verbal and electronic communication skills.
• Release and ship orders as necessary.
• Read/interpret parts manuals and drawings.

• Process customer credits as necessary.
• Operate manual dollies, lifts and forklifts as needed.
• Open order reports and expediting.
• Attend and participate in weekly department safety meetings.
• Add freight to customer invoices.

• 2 years experience
• Ability to lift up to 50 pounds
• Able to work onsite Monday - Friday, 7:00 AM - 4:00 PM
• Ability to read/interpret hard copy and electric parts manuals preferred
• Knowledge and use of Microsoft Applications.
• Strong CDK knowledge preferred.
• Shipping, receiving, inventory and warehouse knowledge is beneficial

Komatsu offers full benefits including:

• Medical, dental and vision insurance
• Paid vacation & holidays
• Generous 401K plan
• Annual bonus
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Uniforms provided, Safety Boot Reimbursement, Prescription Safety Glasses and Tool reimbursement
• Excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits:
  
  Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

At Komatsu, we come from diverse backgrounds, with…