Customer Service Representative

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative to join our team. We offer a family-friendly work environment, a commitment to promoting from within, unique benefits, and a belief that every employee deserves a productive life outside of work.

The Customer Service Representative will provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

• Provides customer account management which may include order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
• Responsible for keying in orders, processing faxes, and preparation of reports.
• Interfaces with various groups to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

High School Diploma or GED equivalency required. 3+ years of call center or customer service experience, with a focus on customer account management preferred. Prior textile industry knowledge is preferred.

Excellent oral and written communication skills, good voice quality, and the ability to interpret and follow instructions are required. Ability to demonstrate strong organizational, problem-solving, and interpersonal relationship-building skills. Moderate computer skills in Word and Excel, and the ability to multitask and manage priorities are required.

The employee is regularly required to stand, use hands, and reach with hands and arms. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and safely lift up to 70 lbs. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.

Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran, committed to an inclusive workplace and a proud Drugs Dont Work participant.