Customer Success Supervisor - Signature - Lehi, UT

Customer Success Supervisor - Signature - Lehi, UT

Apply for the Customer Success Supervisor - Signature - Lehi, UT role at UPS.

Support a territory including Lehi, UT, Draper, UT, and Murray, UT.

The Signature Customer Success Supervisor will manage a high volume of smaller customers. The role focuses on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The team will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement, thereby driving customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize success with our solutions.

Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.

• Issue Management: Serve as the primary point of contact and advocate for assigned accounts; handle routine inquiries with standardized solutions; coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Value Creation / Proposals: Proactively engage existing customers to enhance value and prevent churn; conduct periodic virtual customer check‑ins and performance reviews; identify upsell opportunities and guide customers to additional value.
• Territory Management: Manage a large portfolio of lower‑tier accounts with focus on efficiency and scalability; monitor customer health metrics to measure satisfaction and prevent churn.
• Feedback Collection: Update UPS DRIVE with retention data and plan next steps for churn prevention and growth.

• 0–4 years in customer success, support, or related customer‑facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data‑driven mindset.
• Excellent written communication skills.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Employee Type:
Permanent.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.