Customer Service Representative

Location: Salt Lake County, Utah (Hybrid)

Department: Customer Success & Support

Type: Full‑time, Exempt

Energy4

Life is a physics‑first health technology company that is a pioneering force in bioenergetics, bio‑informational wellness, and mind‑body health. Our mission is to restore human health by measuring, managing, and mastering energy & emotions
.

Our ecosystem includes:

• GEM Wearable – real‑time detection and correction of energy imbalances
• mi Health Device – advanced tissue & injury repair
• Infoceuticals – proprietary liquid remedies designed to restore energetic balance
• BWS Solution – a comprehensive bioenergetic wellness system

We have a 20‑year foundation of research, patents, and the world’s largest bioenergetic practitioner network. We combine cutting‑edge technology with multimedia education, including internationally acclaimed films, online courses, and a vibrant social network—all designed to support a purpose‑filled life.

We are scaling intentionally, launching new products, expanding B2B and B2C channels, and building a world‑class customer service team to match our world‑changing technology.

The Customer Service Representative is the frontline voice of Energy4

Life — supporting customers, practitioners, and partners with compassion, accuracy, and high‑quality service.

This role is ideal for someone who enjoys helping people, learns technology quickly, and can confidently support customers across our ecosystem of devices, software, subscriptions, and wellness products.

You will ensure every customer feels cared for, understood, and empowered in their health journey.

• Respond to customer and practitioner inquiries across tickets, emails, and calls regarding GEM wearables, mi Health, infoceuticals, subscriptions, and orders.
• Troubleshoot issues related to: device setup and usage, app functionality, wearable connectivity & onboarding, subscription and billing, order status, returns, and replacements.
• Document every interaction clearly and accurately in our support system.

• Learn and explain Energy4
  
  Life’s technology in a clear, friendly, and accurate way.
• Guide customers through best practices for using their devices and improving results.

• Help users understand their wellness reports and how to integrate E4L tools into their daily lives.
• Translate scientific or bioenergetic concepts into simple, accessible language.

• Recognize when a customer could benefit from additional products (GEM, mi Health, infoceuticals, subscriptions, practitioner services) based on their goals or challenges.
• Educate customers on relevant upgrades or next steps in the Energy 4 Life ecosystem in a helpful, non‑pressured way.
• Support revenue‑driving initiatives such as subscription renewals, product add‑ons, and practitioner referrals.

• Follow and contribute to customer service SOPs.
• Assist with order processing, shipping coordination, and product replacements.
• Flag common issues or patterns that need escalation to team.
• Work closely with Product, Marketing, Tech, and Practitioner Support when customer insights or issues arise.
• Provide feedback loops based on customer themes, app improvements, and device usability.

• 2–5+ years in customer service, customer support, technical support, or wellness coaching.
• Strong written and verbal communication skills — friendly, clear, and professional.
• Ability to learn complex products and explain them simply.
• High emotional intelligence and comfort supporting customers who are on a healing or wellness journey.
• Ability to understand customer concerns and mindfully troubleshoot according to customers abilities.
• Comfortable troubleshooting apps, wearables, or technical systems.
• Comfortable answering inbound support tickets and calls.
• Comfortable making outbound calls and written correspondence.
• Comfortable working in a fast–evolving environment and adapting to new tools, product updates, and customer needs.
• Highly organized; able to manage multiple conversations at once.
• Must be a team player who shows up with kindness, integrity, and a shared commitment to helping people heal!

• Background in health, wellness, holistic medicine, energy medicine, functional medicine, or bioenergetics.
• Experience supporting wearables, medical devices, or DTC consumer products.
• Prior work with Shopify, Stripe, Zendesk, Go High Level , , or similar tools.

• Work on cutting‑edge technology that is literally rewriting the future of human health
• Be part of a company with a mission‑driven team
• Help build the foundation of a world‑class practitioner sales & relationship experience
• Competitive compensation and growth opportunities
• Join a culture that values innovation, compassion, and restoring humanity’s Energy4
  
  Life