Customer Service Representative

Join to apply for the Customer Service Representative role at WaFd Bank

USD $17.00/Hr. USD $20.43/Hr.

WaFd Bank is hiring a Customer Service Representative (CSR). Our company motto is "Love What You Do…Make A Difference!" and we value kindness, integrity, teamwork, ownership, simplicity, discipline, and service.

• Serve a valuable role in our branch by providing a positive first impression through friendly and courteous service.
• Perform efficient and accurate banking transactions.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.

• A smile and great attitude.
• Highly developed sense of integrity and strong work ethic.
• Personable and outgoing; able to talk with clients and build rapport and relationships.
• Great attention to detail and providing accurate service.
• Technically savvy; able to use multiple computer systems and adapt to change.
• Reflect the corporate values and ethics of WaFd Bank, including kindness.

• High school diploma or approved equivalent.
• Basic math skills, 10‑key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well‑developed smartphone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

• Previous work in retail, consumer service delivery, or client relations.

• Paid time off for vacation, sick days and holidays.
• Health insurance.
• Stock options.
• Generous 7% 401(k) employer matching.
• Paid parental leave.
• Life and AD&D insurance.
• Long‑term disability.
• Tuition reimbursement.
• Employee assistance programs.
• Pre‑tax health and dependent‑care spending plans.

Salary range: USD $50,000.00‑$60,000.00 per year (average hourly rate USD $18.21‑$20.43).

Location:

Salt Lake City, UT.

Entry level.

Full‑time.

Other – Banking.

We are committed to Equal Employment Opportunity and affirmative action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974.

WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the fullest extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at .

California Consumer Privacy Act‑CCPA 2025.