Spanish Call Specialist

Overview

Company Description
VCONNECT GLOBAL SERVICES PRIVATE LIMITED is an established organization headquartered in Kolkata, India. With a strong presence and reputation, VCONNECT aims to deliver customer support and communication excellence. VCONNECT is committed to creating impactful solutions tailored to meet its clients' needs.

Role Description
This is a full-time on-site role for a Spanish Call Specialist based in the Salt Lake City Metropolitan Area. The Spanish Call Specialist will handle inbound and outbound calls, assist Spanish-speaking customers, resolve queries, and provide exceptional customer service. Additional responsibilities include documenting interactions, troubleshooting issues, and delivering clear communication to ensure client satisfaction and uphold service standards.

• Fluency in Spanish to provide seamless customer service
• Strong verbal communication and active listening skills
• Problem-solving abilities and experience in handling customer queries and providing solutions
• Basic computer skills and data entry proficiency.
• Customer service orientation and ability to adapt to diverse customer needs
• Previous experience in call center operations or customer support roles is a plus
• Ability to work collaboratively in a team environment and handle multitasking efficiently.