Customer Service Representative​/Fulfilment Specialist

Summit Metals is a fast-growing startup in the precious metals industry, specializing in gold and silver products. We are seeking a Fulfilment / Customer Service Representative to join our team and play a crucial role in ensuring customer satisfaction. This position involves handling customer inquiries, assisting with order processing, and supporting shipping and packaging operations.

As a startup, we offer strong career growth opportunities for dedicated team members who want to develop alongside the company.

Flexability on job tasks, we are a startup company, you will be required to wear multiple hats. Sometimes its talking with customers, other times it is doing emails, other times its fulfillment.

Required to be in person from 7:55 am to 5 pm each day. (West Valley UT)

• Sales calls, cross selling, and up selling products.
• Answer and manage customer inquiries via phone and email professionally and efficiently.
• Resolve customer concerns related to orders, shipping, and product details.
• Assist in packaging and shipping precious metal products, ensuring accuracy and security.
• Process orders, returns, and coordinate with the shipping team for timely deliveries.
• Educate customers about our products, pricing, and investment options.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with other departments to improve customer experience and operational efficiency.
• Identify and suggest ways to enhance customer satisfaction and retention.

Previous experience in customer service, retail, or sales preferred.

Strong verbal and written communication skills.

Ability to remain professional, patient, and courteous under pressure.

Detail-oriented with excellent organizational skills.

Comfortable handling high-value transactions and sensitive information.

Basic understanding of precious metals (gold, silver) or willingness to learn.

Experience with CRM systems or order management software is a plus.

Ability to lift and package small to medium-sized shipments when necessary.

Must pass a background check before hiring.

• Health Insurance is 100% full coverage included

• Mentorship
• technology driven

Gain experience in customer service, logistics, and sales.

Get special discounts on precious metals.