Associate Customer Success Specialist Salt Lake , UT

Lucid Software is a leader in visual collaboration and work acceleration, helping teams turn ideas into reality through its Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus. The company values innovation, excellence, individual empowerment, initiative, ownership and teamwork over ego, and takes pride in fostering a respectful and inclusive environment. Lucid operates a hybrid workplace model that supports remote, office‑based or hybrid work arrangements as needs dictate.

Lucid’s Scaled Customer Success Team ensures customers maximize the value of our products. Associate Customer Success Specialists provide operational support through direct customer interactions and scalable solutions, engaging customers via email, screen‑share and phone. Specialists collaborate with strategic users and administrators to access the full potential of Lucid’s suite.

• Develop an understanding of customers’ business objectives and design strategies to support them
• Identify and monitor key user operational metrics focused on retention to drive product and support improvements
• Work continuously with accounts to support adoption of key Lucid products and features
• Develop and execute data‑driven recommendations at scale
• Drive cross‑functional initiatives that improve the overall customer experience, leading to greater satisfaction and loyalty
• Build tools, processes and best practices to ensure customers realize maximum value from Lucidchart

• Bachelor's degree with strong academic performance
• Able to think strategically and tackle open‑ended problems
• Detail‑oriented, organized, and a good team player
• A strong sense of personal ownership and responsibility
• Strong communication skills, both written and verbal, with the ability to explain complex subjects to non‑technical people
• Empathy and a passion for problem solving
• Bias toward finding solutions rather than shutting down ideas
• Ability to thrive in a fast‑paced environment

• 2+ years of experience, preferably in a client‑facing or technical role
• Technical aptitude and passion to become a subject‑matter expert in the Lucid suite and related domains
• Desire to learn; ability to answer new questions with curiosity and diligence
• Previous experience in customer success management

As set forth in Lucid Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.