Care Representative

A great place to start is as a Rider Care Representative. You’ll provide riders with the best customer experience possible, playing a crucial role in helping them experience the life-changing benefits of the bicycle. You’ll also develop a deep understanding of our whole business by working cross functionally with other teams, setting you up for a long lasting, successful career with us.  

Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the end Experience in a retail or customer service role Proven experience in supplier or retail sales – bonus points for metrics to back up how phenomenal you are!  Ability to balance consistently achieving a high level of customer satisfaction and closing sales.

Strong written and oral communication skills Hands-on technical ability to problem solve in a relevant field (bike mechanic, automotive, consumer electronics, etc.)The ability to multitask, prioritize, and remain calm when dealing with difficult customers Proficiency with PCs, CRM systems, and the MS suite2+ years of experience in a customer service role Salesforce CRM and Oracle experience

Location:

Salt Lake City, UT Benefits include a competitive employee discount
** Benefits
* * Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:

Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:

Education and events reimbursement For additional information on benefits and perks, please visit:

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! ### Get In Touch Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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