New Business Specialist

About SILAC

SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.

With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees. We hold true to our core values:

• Adaptability & Continuous Improvement
• Transparency & Trust, Honesty & Integrity
• Teamwork & Collaboration
• Gratitude & Compassion

At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Department Overview: The Annuity New Business Department is the first step in the annuity application process. Our team provides personalized service from when an application is submitted to the point of approval for issuance of the policy. We provide updates through inbound and outbound phone calls to and from sales agents and business partners, and respond in writing or verbally to sales agents and business partners via telephone, correspondence, e-mail, and instant messaging (IM).

We promote the value of Annuity products and services and represent the company’s mission and values, delivering customer assistance in a friendly, personalized way that builds trustworthy, long-lasting agent and customer relationships.

Job Overview: As a New Business Specialist, you will process Annuity applications and complete administrative duties such as reviewing accompanying application documents for completeness and regulatory compliance. This role requires patience, empathy, and attention to detail. SILAC provides ongoing training to enhance knowledge and accuracy in processing applications of diverse complexity. Through inbound and outbound communication, you will build strong relationships with Agents, IMOs, and distribution partners.

Occasionally, there will be complaints or complex problems, which supports development in conflict resolution and teamwork. You will possess the technical know-how to update systems and use reports for fraud, privacy issues, complaints, and suggestions.

Job Details

• Starting Pay Rate
  : $21.75
• Full Time or Part Time
  :
  Full Time
• Standard Hours Per Week
  :
  Monday - Friday, 40 hours/week
• Work Schedule
  :
  Shift starts between 8:30 AM and 9:00 AM MT
• Schedule Type
  :
  In-Office

Responsibilities

• Document Review - Reviews and analyzes new business applications to ensure correct documents are prepared, content is complete and accurate, and all required accompanying documents are submitted and ready for processing. Performs suitability reviews of incoming applications and coordinates secondary reviews as needed. Acts as a subject matter expert for new business forms, processing guidelines and procedures.
• Communication - Builds strong, long-lasting relationships with agents, IMOs and distribution partners through proactive communication regarding new business practices and application processing status, and prompt resolution of processing issues, outstanding requirements, and/or exception processing. Maintains accurate records in associated systems.
• Processing - Completes processing tasks related to Annuity New Business from application entry through approval. Researches and resolves issues in the application process, including identifying and obtaining missing information or required documents. Serves as the primary contact for agents, IMOs and other distribution partners regarding the status of application processing. Maintains accurate records in associated systems.
• Telephone Support - Assists sales agents and business partners via telephone support using patience, empathy, and listening skills to handle requests, product questions and guidance, explain misunderstandings, complaints, and complex problems; reinforces personalized customer relationships.
• Rese…