Priority Customer Success Manager; Spanish Bilingual

Learn Upon is looking for a Spanish Bilingual Priority Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from Learn Upon's Salt Lake City office.

Learn Upon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals—through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that put our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative, and supportive environment where our accomplishments are celebrated and encouraged. We’re always striving for the best solution (not the easy one).

We’re proud of our success and we’re humble and hungry to achieve more.

We’re growing our Customer Success team to keep pace as more customers sign on. We need a curious and self‑motivated individual to work with our Priority team managing a large group of customers at scale, specifically supporting accounts in both the US and LATAM regions.

By championing simple, learner‑centric experiences and results‑focused support, we make it easy for businesses to deliver learning that impacts what matters: performance, retention, and growth. Learn Upon Customer Success works directly with customers to understand the results they’re seeking and craft solutions that help deliver them.

• Triage and respond to customer queries in a timely way in both English and Spanish.
• Focus every interaction with customers on the results they need from Learn Upon and how we can help them discover, deliver, measure and materialize those results.
• Provide a Learn Upon customer experience consistent with our values.
• Communicate on behalf of the team with other team members including Product, Sales, etc. ensuring team priorities are communicated and the feedback loop back to the team is complete.
• Proactively reach out at scale:
  • Brainstorm in group discussions around outreach campaigns.
  • Take lead on tasks related to outreach initiatives.
  • Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.
• Provide support internally and externally:
  • Work with the Priority team management to keep the team on track with goals/targets.
  • Identify opportunities for customers to expand the value they get from Learn Upon.
• Develop a personal career path that includes continuous learning.

• Full professional fluency in both Spanish and English (written and verbal).
• Ability to maintain motivation and positivity in a fast‑paced, changing environment.
• At least one year experience in a Customer Success Team or equivalent role.
• Strong drive for results, while retaining a focus on consistently delivering a great customer experience.
• Collaborative working practice and a strong focus on open communication, ensuring that customers’ needs and opportunities are clear across the business.
• Get‑it‑done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements.
• Excellent communication skills, attention to detail, and the skill of dealing with ambiguity.
• Aptitude and curiosity to learn new technologies.
• Proficiency using Salesforce or a similar CRM system.
• Creative and analytical thinker with strong problem‑solving skills.
• Experience working cross‑functionally with a team spanning multiple time zones.

• Experience of working in the learning space (e‑learning, edtech, or learning management).
• Experience with Planhat or a similar CSP tool.

• Competitive salary and company ESOP.
• Comprehensive private health insurance scheme and 401k.
• 25 days Paid Time Off + 1 annual company wellness day off.
• Work in a fun and supportive environment with regular team events.
• Excellent career progression—take Learn Upon where you…