Customer Experience Specialist

At Energy Management Corporation (EMC), we believe great customer experiences don’t just happen—they’re built by people who care. That’s why we’re looking for a Customer Experience Specialist to join our Salt Lake City team. If you’re someone with a can‑do attitude, excellent communication skills, and a knack for solving problems, this could be the perfect role for you.

This isn’t a call center job. It’s a consultative, customer‑first position where you’ll work with industrial professionals who rely on us for top‑tier electrical products and services. Think motors, VFDs, generators, and more—you’ll be helping businesses keep the power flowing.

• Support our outside sales team and field technicians by creating quotes, fulfilling orders, and keeping CRM data sharp and accurate.
• Be the first point of contact for customers via phone, email, and e‑commerce, making sure they get quick, clear, and professional solutions.
• Build relationships and grow accounts by developing outbound sales strategies tailored to customer needs.
• Become an expert on our products and services so you can confidently guide customers to the best solutions for their business.

• At least 2+ years of customer service, implementation, or technical sales experience (bonus points if it’s in an industrial setting).
• Familiarity with CRM or ERP systems (Salesforce, Zoho, Sharp Spring, or similar).
• Strong problem‑solving skills and excellent communication abilities.
• Experience or exposure to industrial electrical equipment (motors, drives, generators, etc.)—huge plus!
• Comfort with Microsoft Office and general computer know‑how.

• Full‑time schedule:
  Monday–Friday, 8:00 AM – 5:00 PM (with an hour lunch).
• Comprehensive benefits:
  Medical, Dental, Vision, Life, STD, LTD, and more.
• 401(k) and Roth with 3% match.
• A collaborative, team‑focused environment where your input matters.

• Location:
  
  On‑site in Salt Lake City, Utah.
• Pay:
  Base pay, no commissions, your stability matters to us.
• Physical requirements:
  
  Ability to stand/walk for extended periods, lift/move up to 25 lbs., and adjust focus when working with equipment or data.

Energy Management Corporation is proud to be an Affinecbative Action / Equal Employment Opportunity employer. We welcome and encourage qualified women, minorities, and individuals from all backgrounds to apply.

Job Category Customer Service