Service Advisor

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing!

The world learned just how essential the trucking industry is over the last couple of years! Come be a part of our success and the valuable impact the trucking industry has on our economy! Enjoy a fast-paced work environment, interactive role with team members and customers along with many opportunities for growth among our 26 locations in the West and 11 locations in the East.

We are looking for a Service Advisor for our Salt Lake City location.

Due to federally mandated DOT regulations, Kenworth Sales is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening.

The primary functions of the Service Advisor Position include:
Collecting data from customers and vehicles and accurately entering data into the business system. Answering inbound calls. Scheduling appointments. Assisting Shop Foremen and Service Advisors with daily work order processing, retuning cores and locating warranty parts. Deliver excellent customer service in person, via phone and electronic communication.

Determined self-starter that works well in a group or alone. Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker, responsible and a problem solver. Organizational and time management skills a must.

Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements.

Non‑exempt: “This position is considered a non‑exempt position for purposes of federal wage‑hour law, which means that you will be paid overtime pay for all hours actually worked in excess of 40 in a given workweek.” You must obtain authorization from your supervisor prior to working any overtime.

This position can be physically demanding. May require lifting up to 50 pounds, sometimes repeatedly. For part of the shift, s/he may work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. Additionally, during the same shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers.

Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non‑hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis. Will be required to wear a Dealership uniform.

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer…