Customer Service Representative

KÜHL® is an independent, product-driven company with a desire for a life full of adventure and exploration. We provide high-quality, luxurious garments suitable for all types of outdoor activity.

As a Customer Service Representative, you will be a part of a team that desires to promote a positive, elevated customer experience with a focus on driving sales. Your goal will be to deliver a best-in-class customer experience by demonstrating the ability to connect with the customer, educate them on the features and benefits that make KÜHL® unique.

• Consistently deliver high-quality support through messaging, email, and phone by following established practices and processes
• Provide timely assistance with customer requests with clear, helpful information about products and orders
• Use critical thinking and creative problem-solving to navigate grey areas, de‑escalate issues with professionalism and empathy, and deliver solutions that balance customer needs with company guidelines
• Utilize software, databases, and tools appropriately to assist customer needs
• Brand ambassadors – represent KÜHL in a positive way, staying up to date on product knowledge and industry trends to build brand awareness
• Proactively identify and suggest product solutions that engage and excite customers, elevating their overall experience
• Contribute to a culture of innovation by bringing creative ideas and solutions to improve customer experience, streamline processes, and enhance team efficiency
• Accept coaching and implement feedback to support continuous improvement, build trust within the team, and contribute to both individual growth and team success

• Ability to thrive in an in‑office team environment with reliable attendance and punctuality
• Maintain a polite, helpful, and professional manner at all times
• Excellent verbal and written communication with a passion for people
• Attention to detail and strong organizational skills
• Highly motivated self‑starter who can work independently or in a team environment
• Positive attitude and a “no task is too small mentality”

• Minimum of 2 years of experience in customer service role
• Experience in managing customer interactions across multiple channels, including phone, email, and chat

• Involves sitting for long periods of time with occasionally standing or walking
• Frequent alpha/numeric keyboarding
• Ability to view a computer for a long period of time
• Requires the ability to communicate clearly and effectively by phone and in writing
• Generally not required, lifting, and carrying up to 10 pounds

• Health, vision and dental insurance benefits start on the first of the month following 60 days of employment – Health is 100% paid for by KÜHL®
• 401k with matching
• Paid time off - starts after 6 months of employment
• Daily lunches prepared by our in‑house chefs

Job Type: Full-time (In‑office position)
Location: Salt Lake City, UT

An equal opportunity employer, KÜHL® does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. KÜHL® only hires individuals authorized for employment in the United States.