Head of Customer Success

Join to apply for the Head of Customer Success role at Chargezoom
. 100% in‑office role based in our Holladay, UT headquarters.

$/yr - $/yr

The Head of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our solutions. This leadership position requires a strategic thinker with a passion for service excellence, a deep understanding of customer success principles, and the ability to inspire and lead a high‑performing team.

• Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, encourages growth, and reduces churn
• Lead, mentor, and scale the customer success team to ensure they have the skills, tools, and resources to succeed
• Establish clear customer success metrics and KPIs to measure performance and identify areas for improvement
• Work closely with the sales, marketing, and product development teams to ensure a cohesive customer journey and the delivery of consistent value
• Manage key customer relationships and participate in strategic meetings with our top clients
• Provide insights to the product team based on customer feedback to help guide product development and enhancements
• Develop and manage customer success resources, such as onboarding guides, knowledge bases, and training programs
• Forecast and report on customer success metrics, presenting insights and recommendations to senior leadership

• Bachelor's degree in Business, Communication, or a related field is a plus
• Minimum of 5 years of experience in a customer success leadership role, preferably in the SaaS or fintech industries
• Proven track record of leading customer success teams to achieve and exceed their goals
• Strong analytical skills with the ability to translate data into actionable insights
• Exceptional interpersonal and communication skills, with the ability to build relationships with key stakeholders
• Experience with customer success software including Churn Zero and Fresh Desk/Fresh Chat
• Passionate about technology and its potential to solve real‑world problems

On target earnings (OTE) is $115,000 - $150,000. This position includes eligibility for a monthly bonus based on churn and expansion metrics. We offer ownership in the company through an ESOP program that is in the top 5% of all startups. We pay 100% of medical and dental insurance for you and your entire family. 12 days of PTO in the first year, 19 days in year 2.

Not Applicable

Full‑time

Other