Technical & Warranty Support Rep II

About the Role

Fluidra is looking for a Technical & Warranty Support Rep II in Salt Lake City, UT
.

In this position you will provide troubleshooting and installation assistance, warranty support, and general customer service via phone, email, and chat software in accordance with our warranty and service guidelines. Responsibilities include completing Tier 2 level product training and documenting all customer service interactions, processing orders for replacement parts, and executing the following tasks:

• Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other programs.
• Evaluate each non-warranty related accommodation thoroughly and, when necessary, send accommodations to customers while tracking the discretionary non‑warranty bucket to ensure allowance is not exceeded.
• Review and authorize warranty service work to be performed by independent service companies.
• Attend technical training classes to maintain current knowledge of troubleshooting products.
• Work with other team members to help achieve overall department goals and tasks.

• Have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
• Ability to type 50 WPM.
• Able to work in a fast‑paced environment and have the ability to multi‑task.
• Take direction well, and follow instructions carefully, while also being comfortable using common sense and personal judgment to determine the validity of a warranty claim.
• At least 6 months of “hands on” troubleshooting and/or repair experience desired.
• Strong written and verbal communication skills.
• Possess a technical aptitude with an electrical or mechanical background.
• Proficiency with MS Office tools.
• Experience with Oracle EBS a plus.
• Pool and Spa Industry experience a plus.
• Call center experience a plus.

High school education or equivalent.

• Full range of health benefits including medical, dental & vision, short‑ and long‑term disability.
• 11 company holidays.
• 2 weeks of paid vacation.
• 401(k) matching (100% of first 3% contributed, 50% of the next 2%).
• Health and wellness programs / gym reimbursement.
• Educational assistance up to $7,000 per year.
• Company‑sponsored fun events.
• Generous product discounts.

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands:
Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover‑Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able to accelerate innovation in critical areas such as energy‑efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization.

Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.