Sales Operations Administrator

Overview

Position Summary: We are seeking a strategic, detail-driven Sales Operations Administrator to enhance the effectiveness of our sales organization and strengthen the integrity of our quoting and order-management processes. This role plays a pivotal part in optimizing sales performance, elevating customer experience, and ensuring operational excellence across teams.

As a central partner to Sales, Finance, Product, Logistics, Client Success and Customer Operations, this position oversees the full quoting lifecycle, supports data-driven decision-making, revenue assurance and ensures that internal stakeholders are equipped with accurate, timely, and actionable information. The ideal candidate combines strong analytical capabilities with exceptional communication skills and a proactive, solution-oriented mindset.

• Provide operational oversight and administrative support to the sales organization, ensuring seamless execution of sales processes and data governance.
• Lead the end-to-end quoting workflow, from requirements gathering and pricing evaluation to the delivery of high-quality proposals that reflect accurate and competitive positioning.
• Partner cross-functionally with Sales, Finance, and Product teams to maintain alignment on pricing, product information, and deal structure.
• Support sales strategy execution, such as territory planning, forecasting, funnel management, and operational readiness across indirect and direct sales channels.
• Serve as a key escalation point between sales representatives and internal departments to resolve quoting or order-related challenges.
• Develop and distribute executive-level reports and dashboards that provide visibility into sales performance and pipeline activity.
• Maintain a working knowledge of Call Tower’s products, services, and implementation standards to support effective customer engagement and solution recommendations.
• Utilize Salesforce and related tools to ensure data integrity, streamline quoting execution, and contribute enhancements to internal systems and workflows.
• Ensure opportunity governance, including reviewing closed/won opportunities for accuracy, validating required documents, and coordinating finance reviews for deals exceeding defined revenue thresholds.
• Oversee routine data hygiene activities in Salesforce, including deduplication, field validation, and audit checks.
• Build and maintain standardized reporting templates for leadership, sales managers, and cross-functional partners.
• Track sales productivity metrics and proactively alert leadership to trends that require corrective action.
• Work with Product Management to GTM and packaging details within CRM and quoting systems.
• Serve as a point of contact for day-to-day operational questions, providing guidance on quoting, territory rules, or workflow steps.
• Coordinate training programs that strengthen sales team capability, product knowledge, and operational accuracy.
• Engage with clients as needed to provide quotes, proposals, and support in advancing sales opportunities.
• Act as a subject-matter expert for Salesforce and related sales tools, supporting user questions and small-scale configuration updates.
• Identify system enhancement opportunities and gather requirements for process automation or tool improvements.
• Monitor opportunity compliance, ensuring data entry adheres to internal policies and required fields are completed at each stage.
• Ensure proper documentation storage for audits, revenue reviews, and compliance checks.
• Maintain internal SLAs for quoting, escalations, and approval routing.
• Monitor open quotes and proactively follow up with reps or customers to maintain pipeline momentum.

• Bachelor’s degree in Business Administration, Finance, or related discipline.
• Proven experience in sales operations, quoting, or related administrative roles.
• Strong analytical skills with the ability to interpret sales data and provide actionable recommendations.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite.
• High degree of self-motivation, organization, and ability to manage multiple priorities effectively in a dynamic environment.
• Minimum 3 years of related experience (preferably within the UCaaS industry).
• Salesforce experience preferred
• Knowledge of Microsoft Office products required
• Team player, works well with both internal and external customers

• Annual Market comp evaluation
• 85% employer paid Medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

Salary Description
$73,000 - $83,000 a year