Aftermarket and Fleet Services Administrator

Job Description

The Service Operations Coordinator provides administrative and operational support to the Technical Services Group (TSG), Sales, and Supply Chain teams to ensure the effective planning, execution, and documentation of service work. This role is responsible for coordinating service schedules, managing work orders within the EAM system, staging parts and materials, and supporting the full service lifecycle from quotation through invoicing. The Service Operations Coordinator plays a critical role in maintaining accurate system data, supporting field and shop mechanics, and ensuring inventory integrity within the service warehouse.

The position requires strong organizational skills, attention to detail, cross‑functional communication, and a commitment to safety and operational excellence.

Less than 10%

• Liaising with the TSG Manager, Sales Team and Supply Chain to schedule upcoming service work orders using the EAM scheduling tool. Scheduling communications with the Field Service Mechanics and Shop Mechanics on a regular basis.

• Create and Maintain Bill of Materials in EAM

• Staging part requirements for upcoming service work and allocating those parts to work orders.

• Entering work orders into EAM from the field service report process, utilizing the service work order module.

• Generating customer quotations for service work liaising with the Service Manager and Field Service Mechanics.

• Managing all steps in generating customer invoicing once a purchase order has been received.

• Managing drill parts in and out of service warehouse, including cycle counts and inventory audits.

• Other administrative functions, as assigned

• Safety Consciousness: Adherence to strict health, safety, and environmental practices.

• Teamwork: Collaborative and respectful approach within the team.

• Communication: Advanced verbal and written communication skills.

• Excellent Organizational Skills

• Computer literacy – Microsoft Office –Word, Excel, Share Point

• Requires a High School diploma

• 2 to 5 years of experience in similar positions managing fleets

• EAM experience a big plus

• Knowledge of local languages is beneficial.

• Ability to work in field environments, including outdoor, industrial, and sometimes remote settings.

• Mining operations; exposure to noise, dust, and heavy machinery.

Talented people are attracted to companies with long‑term success and a supportive workplace culture that encourages work‑life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

• a strong compensation plan
• medical, vision, and dental program
• retirement program
• employee recognition rewards program (BRAVO)
• employee assistance program

Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity‑driven drilling equipment and tooling. With a primary focus on mining and exploration activities