Office Clerk III

Overview

The Front Office Supervisor will supervise all checklists, functions of the Front Office, and coach plus train clerks on specific responsibilities of each department. The incumbent maintains a high level of guest service in all areas of front office operations through training of new hires and communicating with the staff on duty as well as passing on pertinent information to fellow supervisors and managers.

Works closely with the Sales and Conferencing Departments to maximize hotel occupancy and revenues by coordinating room blocking, pre-registration, special requests, group arrivals and departures as well as group billing.

• Office Services Clerk, III responsibilities include, but are not limited to: ensuring all checklists are completed daily, delegating tasks to be completed by staff, supervising and coaching clerks, teaching new hires the reservation and Front Office overall processes, and must have clear and concise communication for procedures. Entering and coordinating small group blocks and rooming lists.
• Must have a patient and accommodating attitude, both when interacting with guests as well as staff members. This position must be comfortable working unsupervised and dealing with challenging situations. Will be knowledgeable about the day in and out duties for the department and available for all shifts. Hours will vary so the incumbent is required to be available to work all shifts which includes early mornings, days, nights, and weekends, as well as holidays.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

• Work Environment:
  Office environment (Nearly Continuous).
• Physical Requirements:
  
  Sitting, hearing, listening, talking;
  Repetitive hand motion (such as typing);
  Walking;
  Bending, reaching overhead (Seldom).

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
• Office Services Clerk, III:
  Requires 3+ years of related experience.

• Special Instructions:
  
  Requisition Number PRN
  16520N
• Full Time or Part Time?:
  Part Time
• Work Schedule
  
  Summary:
  
  Shifts:
  
  7.00 am – 3.00 pm, 9.00 am – 5.00 pm, 3.00 pm – 11.00 pm
• Department: 01115 - Guest House
• Location:
  
  Campus
• Pay Rate Range: $18.00
• Close Date: 2/5/2026
• Open Until Filled

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