Mail Center Manager

Mail Center Manager - Salt Lake City, Utah

Base pay range: $17.00/hr - $19.00/hr

Location:

Salt Lake City, Utah. This is an office‑based position, Monday‑Friday 9:00‑5:00 pm. The position includes a two‑week paid training program, with one week conducted in Salt Lake City and the other week at our headquarters in Montebello, NY.

We are looking for a professional, upbeat Mail Center Manager to work in our Salt Lake City, UT office. This position is not remote and requires in‑office presence.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet, and have a positive, team‑oriented attitude. If you enjoy assisting customers and want to build a career in customer service, this could be a great opportunity for you.

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and/or forward to an alternate location
• Answer inbound calls and in‑person inquiries from customers promptly and professionally
• Assist customers in person to retrieve their mail courteously
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and inform the corporate office when supplies need reordering
• Perform other customer‑service responsibilities to assist the corporate office during busy times

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service

Additional Information:

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Administrative, Distribution, and Customer Service
• Industry: Software Development

To learn more about this dynamic organization please visit us at

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.