Claims Admin Team Leader

Overview

Lead a team that makes a real difference for pet owners when they need us most!

Role Summary

The Claims Admin Team Leader is responsible for leading the day-to-day operations of the Claims Administration Team within Tedaisy Claims Limited. The role ensures that all incoming claims, emails, and policy amendments are logged, processed, and managed accurately, efficiently, and in line with SLA and regulatory standards. This position focuses on Claims Administration and plays a key role in driving accuracy, process consistency, and productivity across the team.

The successful candidate will demonstrate strong leadership, organisational awareness, and the ability to manage workflows.

This description focuses on leading a claims administration team to deliver accurate, timely, and compliant outcomes while supporting a culture of collaboration and continuous improvement.

• Lead, coach, and support a team of Claims Administrators, fostering a positive, high-performing culture.
• Allocate and monitor workloads to ensure daily SLAs and KPIs are consistently met.
• Conduct regular 1:1s, performance reviews, and development check-ins.
• Encourage collaboration and professional growth through feedback, mentoring, and training initiatives.
• Escalate concerns or performance issues where required, ensuring fairness and transparency.

• Oversee and manage the logging of all new claims into the claims management system accurately and in line with process standards.
• Ensure timely handling of incoming emails, breed amendments, and policy adjustments (e.g., ownership or contact detail updates).
• Maintain oversight of claims workflows, prioritising urgent or high-value cases for assessment.
• Support the Claims Operations Manager in ensuring data integrity and smooth handover between Admin and Assessment teams.

• Support QA with checks to maintain accuracy and compliance across claim logging and data entry processes.
• Identify process gaps and recommend improvements to increase efficiency and reduce error rates.
• Work collaboratively with other departments (Assessing, Customer Service, Underwriting, Finance, etc.) to resolve queries and improve communication pathways.
• Contribute to training material updates and process documentation.

• Track team performance metrics including volume, accuracy, SLA adherence, and productivity.
• Prepare weekly and monthly reports for the Claims Operations Manager, highlighting key trends, achievements, and improvement areas.
• Support operational planning, headcount forecasting, and workflow prioritisation based on claim volumes.
• Ensure adherence to regulatory and GDPR standards at all times.

• Proven experience in claims administration, ideally within pet insurance or general insurance.
• Previous supervisory or team leadership experience essential.
• Strong understanding of claims workflows, SLAs, and regulatory requirements.
• Excellent communication and interpersonal skills with a supportive and professional leadership style.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and claims management systems.
• High attention to detail, organisation, and ability to manage competing priorities.

• Mid-Senior level

• Full-time

• Information Technology

• Banking, Insurance, and Investment Banking