3rd Line Infrastructure Engineer

Join to apply for the 3rd Line Infrastructure Engineer role at vionsa GmbH

Salisbury Hybrid working (mix of office, home, and client site)

£32,000 - £45,000 DOE

Driving Licence Required. Client site visits involved.

Are you an experienced 3rd Line Engineer with a solid MSP background? Do you enjoy tackling a mix of infrastructure and networking challenges? Looking for a role that keeps you hands‑on, technical, and client‑facing? This role could be a great fit.

Join a growing and well‑regarded Managed Service Provider as part of their senior engineering team. You will take ownership of escalated issues, support and guide more junior engineers, and lead on technical projects for a range of SME clients.

• Providing 3rd line support and infrastructure troubleshooting
• Leading smaller client projects and re‑architecting customer networks
• Acting as an escalation point for complex issues
• Installing, configuring, and supporting client environments across servers, networks, and cloud platforms
• Mentoring junior engineers and ensuring quality technical delivery
• Attending client sites when required (local travel)

• Windows Server (setup, troubleshooting, maintenance)
• Microsoft 365 administration and support
• Active Directory & Group Policy
• Network support (routers, switches, firewalls; Watch Guard experience a bonus)
• TCP/IP, DNS, DHCP
• Strong experience with remote and on‑site troubleshooting
• Comfortable working across broad IT estate (hardware, software, cloud, networking)
• Experience delivering infrastructure projects and identifying opportunities for improvement

• Experience in a 2nd/3rd line role within an MSP environment
• Strong communication skills and client‑facing confidence
• A methodical and calm approach under pressure
• Full UK driving licence and access to your own vehicle

Mid‑Senior level

Full‑time

Information Technology

Data Infrastructure and Analytics

If you are ready for a new challenge where no two days are the same, we would love to hear from you.