Job Description & How to Apply Below
Senior Service Advisor - Job Description Overview
We are seeking an experienced and customer-focused Senior Service Advisor to join a busy and high-performing service department. This role is ideal for a confident aftersales professional who can lead by example, support junior advisors, and deliver exceptional customer satisfaction while driving aftersales performance.
Key Responsibilities- Act as a senior point of contact for service and repair customers
- Manage complex service cases, escalations, and complaints professionally
- Accurately book in work, raise job cards, and explain required repairs clearly
- Provide detailed cost estimates and obtain customer authorisation
- Liaise closely with workshop controllers and technicians to ensure smooth workflow
- Maximise service revenue through effective upselling of repairs, service plans, and additional work
- Support, coach, and mentor Service Advisors and Apprentices
- Assist with daily planning, diary control, and workshop loading
- Ensure warranty claims and manufacturer processes are followed correctly
- Maintain high CSI / customer satisfaction scores
- Ensure compliance with FCA, health & safety, and brand standards
- Proven experience as a Service Advisor within automotive or motorcycle aftersales
- Strong technical understanding of servicing and repair processes
- Experience handling customer complaints and complex cases
- Confident communicator with a professional, customer-first approach
- Commercial awareness with a focus on profitability
- Strong organisational and IT skills
- Ability to work under pressure in a fast-paced environment
- Full UK driving licence (essential)
- Experience mentoring or supervising service teams
- Manufacturer or brand training
- Knowledge of warranty and recall processes
- Experience using dealership management systems (e.g. Kerridge, Pinewood, Autoline)
- Competitive basic salary with bonus structure
- Career progression into Aftersales Management
- Ongoing manufacturer and professional training
- Supportive and structured team environment
- Staff discounts and company benefits
Position Requirements
10+ Years
work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×