Director, SAP S​/HANA Transformation Program Management

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Director of Tech Transformation Program Ops leads the strategy, governance, and orchestration of the entire technology transformation initiative. Serving as the operational and analytical nerve center, this role ensures alignment of work streams, resources, timelines, and third‑party partners to a unified delivery roadmap. This leader integrates IT planning across the work streams, milestone management, and value tracking, driving accountability and transparency at every stage.

The Transformation Program Director provides the structured framework and disciplined oversight necessary to guide the enterprise through a complex, multi‑year transformation journey.

In this role, the team will oversee Technology PMO, program management standards, organizational change and training enablement, vendor governance, and transformation controls to ensure the program delivers on scope, timeline, budget, and value realization.

The Tech Program Ops Lead will work closely with the Business Program Operations Lead to orchestrate integrated governance across business and technology work streams, ensuring alignment, transparency, and execution excellence across the enterprise.

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. This position is based out of our Salisbury, NC office. Applicants must be currently authorized to work in the United States on a full‑time basis.

• Lead the Technology PMO function supporting the multi‑year SAP transformation.
• Establish and enforce program management standards, cadence, and controls across all technology work streams.
• Oversee integrated program planning, dependency management, RAID management, financial tracking, and executive reporting.
• Ensure consistent stage‑gate governance, milestone tracking, and delivery health assessment.
• Provide executive‑level dashboards and insights to program steering committees.

• Define and standardize program delivery methodologies (e.g., hybrid SAP Activate, agile/waterfall integration).
• Own program tooling ecosystem (PPM tools, reporting platforms, collaboration tools, risk tracking systems).
• Ensure consistent reporting frameworks across technology and SI teams.
• Drive data‑driven performance management using standardized KPIs and metrics.
• Continuously improve delivery playbooks and governance artifacts.

• Lead technology‑focused change management strategy aligned with enterprise OCM framework.
• Oversee training strategy for IT teams, support organizations, and technical SMEs.
• Ensure readiness planning for cutover, hypercare, and post‑go‑live stabilization.
• Align communications, stakeholder engagement, and adoption metrics across tech work streams.
• Coordinate closely with Business OCM to ensure synchronized change execution.

• Establish governance for program assets, including:
• Architecture artifacts
• Configuration documentation
• Integration designs
• Test assets
• Knowledge repositories
• Ensure intellectual property and documentation are structured for long‑term sustainment.
• Define transition‑to‑run readiness standards, including operational documentation and support models.

• Lead…