Infrastructure Workplace Platform Engineer III

Overview

Infrastructure Workplace Platform Engineer

Location options:
Salisbury, NC;
Mauldin, SC;
Quincy, MA;
Carlisle, PA;
Scarborough, ME. Hybrid work arrangement with required onsite presence in listed areas.

Job#: 3019102

Duration: contract through end of 2026, with likely extensions

Pay: $65-70/hr, weekly pay on W2

We’re seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthening our enterprise printing environment. You’ll be part of the End User Services team responsible for the end-user computing estate—Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting.

• Endpoint Engineering & Support
  • Manage desktop OS support (Windows 10/11, macOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
  • Ticket triage, escalations, and partnering with business associates to isolate and resolve issues; identify problem trends; maintain knowledgebase in Service Now.
  • Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.
  • Maintain documentation, runbooks, and KBs.
  • Create status dashboards & reports (Excel/PowerPoint) and deliver progress updates to managers/directors.
• Printing Environment
  • Support and enhance enterprise print services including Canon uniFLOW and Lexmark Mark Vision, drivers, queues, secure print, and print server policies.
  • Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print‑related incidents.
  • Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.
• Communication & Collaboration
  • Create concise presentations, dashboards, and executive-ready summaries.
  • Coordinate with business units for pilot groups, deployment windows, and change communications.
  • Document procedural runbooks and contribute to standard operating procedures.

• 3+ years in End User Computing / Workplace / Endpoint Engineering roles.
• Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
• Experience with Service Now (incidents, changes, Knowledgebase article authoring/maintenance).
• Proficient experience in Windows 10/11 and macOS support.
• Strong written and verbal communication skills with experience presenting status to management and directors.
• Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple work streams.
• Adept at data extraction and manipulation to analyze and report across multiple sources.
• Strong proficiency with Excel and PowerPoint.

• Active Directory, GPO, Azure AD understanding.
• Power Shell for endpoint automation, reporting, and remediation.
• Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.
• Canon uniFLOW and Lexmark Mark Vision (or equivalent enterprise print management tooling).
• Familiarity with ITIL practices and SLA-driven operations.
• Knowledge of print server administration, printer driver packaging, and secure print workflows.
• Certifications:
  
  Microsoft 365 Certified:
  Endpoint Administrator Associate (MD‑102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer career resources, training, certifications, development opportunities, and a comprehensive benefits package. We are an equal opportunity employer. See our Welcome Packet for full details and contact options for accommodations during the application process.