ELearning Specialist; LMS

• Specialist, Learning Administration builds relationships with brands and subject matter experts/centers of excellence, understanding of business goals to support requests for updates to learning items in the LMS.
• As a collaborative partner, advises on LMS best practices, implements and proactively communicates status of requests.
• Manages, from intake to delivery, development of eLearning courses, creating content that meets the learning needs, is compatible with the LMS, and adheres to ADA standards.
• SAP Success Factors learning management system (LMS) experience and eLearning content development/creation with Articulate 360 are pluses.

• Manages LMS change intake, leverages LMS expertise to balance requested action with best practices and acts as consultant to influence decisions to deliver the best experience
• Asks relevant questions to ensure desired end states are understood and addressed
• Consults with brand/SME to load, test, maintain content, assignment profiles, and deploy learning in the LMS
• Implement LMS changes and content updates
• Leverages LMS expertise and project/time management skills to shift priorities, proactively communicate, and manage multiple requests, ensuring delivery in adherence with SLAs and agreed-upon deadlines
• Assess course inventory and coordinate with content owners

• Manages assigned LMS projects to successful completion
• Project owner of assigned projects, accountable to successful, on-time completion
• Represents the Learning Administration team as a strategic thought partner, leveraging LMS expertise and learning development and delivery, to influence and guide decision making
• Ensures relevant parties are involved and actively provides expert opinion while limiting scope creep
• Delegates tasks to Career & Experience shared Administrators, within agreed-upon scope with Manager, Learning Administration and Director, Career & Experience

• Support with general inquiries and user help requests
• Supports review, research, testing, and resolution of help requests in Service Now/email
• Troubleshoots technical issues with courses and communications between SCORM and the LMS
• Contributes to LMS knowledge/skill building of Career & Experience shared Administrators
• Proactively participates in team meetings sharing learning, observations, and recommendations for continuous improvement

• Develop eLearning solutions for universal compliance/regulatory requirements
• Manages needs intake from SMEs/COEs to understand needs; measures request against established criteria for accepting or declining the project
• Evaluates request and establishes and documents accountabilities (or “swimlanes”), expected timelines, and project requirements
• Develops eLearning SCORM courses using accepted authoring tools (Articulate Storyline, Articulate RISE, etc.) with SME-/COE-provided source material supplemented by other resources as appropriate
• Leverages design expertise to create and deliver content that is engaging and meets the learning need while ensuring adherence to ADA guidelines and requirements
• Manages communication and the processes of draft delivery, user-review/acceptance, and redesign, to ensure timelines are met

• Bachelor’s Degree
• Experience
  • 2-4 years’ experience in the design, development, implementation, and measurement of eLearning solutions
• 3+ years experience in LMS administration (SAP Success Factors preferred)

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US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.