IAM Delivery and Escalation Manager

Apply for the IAM Delivery and Escalation Manager role at Apex Systems – be among the first 25 applicants.

$80.00/hr - $80.00/hr

Job #: 3016716

Contract Role: IAM Delivery & Escalation Manager

Location:

Anywhere, but we prefer Greenville, SC. Fully remote.

Working Hours:

8‑5 EST

Environment:
Enterprise‑scale IAM landscape with high visibility and frequent executive interaction.

This outcome‑driven position acts as the single point of accountability for driving progress, managing escalations, and ensuring predictable delivery. We need a self‑directed operator who can work independently, enforce timelines, and engage senior stakeholders without hand‑holding.

• Own day‑to‑day execution of IAM initiatives, ensuring plans, milestones, and dependencies are clearly defined and actively managed.
• Drive task completion across internal teams and third‑party partners; challenge missed commitments and re‑baseline as needed.
• Identify delivery risks early and provide clear, actionable mitigation strategies.
• Provide concise, executive‑ready status reporting (progress, risks, decisions required).

• Serve as the primary owner for IAM escalations, including high‑severity access issues and service disruptions.
• Lead incident coordination across engineering, security, operations, and vendor teams.
• Ensure timely resolution aligned to SLAs and business impact.
• Manage stakeholder communications throughout the escalation lifecycle and ensure closure actions are completed.

• Coordinate across stakeholders in US and EU time zones, with delivery and support teams distributed globally, including India.
• Lead war rooms, escalation calls, and steering updates with confidence and structure.
• Translate technical updates into clear business outcomes and next steps.

• Time & Priority Management:
  Ability to manage multiple parallel initiatives and escalations without loss of control.
• Escalation Leadership:
  Proven experience owning escalations end‑to‑end, not just facilitating meetings.
• Stakeholder Management:
  Comfortable engaging and influencing senior leaders and cross‑functional teams.
• Accountability Enforcement:
  Willingness to set expectations, hold teams to commitments, and escalation decisively when required.
• Operational Discipline:
  Strong structure, documentation, and follow‑through.

Hands‑on IAM engineering is not required; familiarity with IAM concepts and platforms is preferred. Exposure to one or more of the following is a plus:

• Active Directory
• IBM Security Verify Governance (ISVG/ISIM)
• Saviynt
• Microsoft Entra  (Azure AD)
• Cyber Ark

Success is defined by predictable delivery, reduced escalation cycle time, clear stakeholder communication, and measurable improvement in IAM execution discipline.

Apex offers a range of supplemental benefits, including:

• Medical, dental, vision, life, disability, and other insurance plans.
• Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months.
• Health Savings Account (HSA) on the HDHP plan.
• Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On‑demand training, certification prep, and a library of technical and leadership courses for consultants after 6+ months of tenure.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require accommodation in using our website for searching or applying for a position, please contact our Benefits Department at or 804‑523‑8228 (do not submit resumes or solicit consultants to this email address). United Healthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Apex Systems.