Patient Services Coordinator III

Overview

What We Offer

Patient Services Coordinator III
Rowan Family Physicians - Salisbury, NC

Schedule:

Monday-Friday, 8am-5pm

Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Join Team Aubergine. Let Novant Health be the destination for your professional growth.

• Competitive benefits package
• Career advancement opportunities
• Tuition reimbursement and Future Foward educational benefit programs

• Patient Registration:
  At registration, enters complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record.
  
  Collects and enters co-pay.
• Patient Check Out:
  At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling:
  When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment.
• General Clerical Duties:
  File. Make Copies. Answer the telephone, provide accurate follow up, take and communicate messages.
• EPIC and Charge Entry Audit:
  Responsible for resolving Work Queues in Epic including, but not limited to:
  Follow Up;
  Claim Edit;
  Charge Review (Audit and Review);
  Missing Guarantor. Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions. Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims processing. Work closely with practice coder in resolution process.
  
  Respond to requests from practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge capture when necessary.
• Teamwork and Communication:
  Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required:
  Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality.
  
  Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred:
  Proficient in use of all computer software utilized in practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening
141275