Account Rep

Overview

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and food service customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned business rooted in tradition with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals.

We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. We’re committed to helping our team members thrive through growth and development and prioritizing work-life balance.

Summary

Our team, based out of our Salisbury, MD corporate office, is looking for an Account Rep to join their team. The Account Rep is responsible for administering the customer order entry process along with key sales functions, such as booking features and pricing, for assigned customers. The role focuses on customer satisfaction, responsiveness, and flexibility in resolving customer order issues. This includes daily interaction with customers, brokers, and other associates within the order management group, including logistics, data maintenance, and claims management.

The salary range for this position is $56,000.00 - $83,000.00 per year, based on experience and qualifications, with annual bonus available (variable depending on performance).

In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

• Administers customer service for assigned customers and achieves the agreed company goal of customer service, serving as the main point of contact for Sales and Merchandising managers.
• Handles customers’ orders for the specified customer, ensuring timely entry of orders, correct pricing, split into truckload quantities, confirm plant assignment or move if advised by supply planning, and monitor order through to customer delivery and invoicing.
• Administers sales-specific functions such as book features, prepare market requests, process claim forms and payments, review broker commissions, and resolve deductions in a timely manner.
• Works with other members of the supply chain organization, such as demand planners, supply planners and logistics to resolve exceptions.
• Makes visits to outside sales reps and key customers to increase understanding of their requirements and agree mutual actions which will improve the order fulfillment process.
• Escalates customer issues to Account Team supervisor/manager and recommends actions for resolution. Examples include orders always exceeding feature booking, add-ons occurring too frequently, or orders arriving too late to meet delivery requirements.
• Deals with customer and broker calls from the field (product recommendations, pricing, availability, etc.), monitors customer programs and tonnage dollars. Handles distressed product sales within channel.

Bachelor’s degree in Sales, Marketing, Business Administration or related field. Our ideal candidate will have:

• 0 - 3 years of related experience.
• Strong reading, writing, communication and analytical skills.
• Able to comprehend and understand customer protocol.
• Good working knowledge of all processes within the supply chain (sales, marketing, forecasting, production planning, manufacturing and distribution).
• Able to negotiate, manage conflict and develop consensus with merchandising manager.
• Ability to analyze costs versus benefits in providing customer service.
• Good understanding of IT systems and how they pass data between each other (e.g., SAP, Manugistics, CFS, SRP, etc.).
• Willingness and ability to travel to customer or plant facilities, including overnight travel.

Position is mostly sedentary but may require occasional movement to other offices or buildings. May need to move light equipment or supplies from one place to another. May need to access files, supplies and equipment. Work activity is in an office, open-partitioned, cubicle environment.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.