End User Computing Technician

Perdue Farms is a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve.

From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. That's Perdue.

Summary

Be the technology expert who keeps our teams connected and productive. As an End User Computing Technician, you will support, maintain, and enhance computer services by delivering reliable, consistent, and high-quality technology solutions using cost effective and innovative support techniques. You will install and configure physical and virtual PCs and related hardware, troubleshoot hardware and software issues, perform diagnostic testing, and repair system and communication connections.

In this role, you will also help strengthen support operations by training Tier 1 staff to improve first call resolution and identifying opportunities to automate processes that enhance efficiency and user experience.

This position has a target wage of $20.80 - $31.20 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.

In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

Schedule:
Monday through Friday, 8:00am-5:00pm

Principal Essential Duties & Responsibilities

• Ensure that the objectives of customer/supplier relationships are met or exceeded for all applications supported by the End User Computing team.
• Image and configure Perdue-issued desktops and laptops according to standards.
• Establish rapport with teammates on the EUC team, including development of Subject Matter Expertise which you share freely among them. Establish credibility and respect within the IT department and among customers through hard work, knowledge, and professionalism.
• Create or maintain accurate documentation as assigned for all systems and projects supported by the End User Computing team.
• Contribute to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed.
• Respond, update and resolve the service tickets assigned for PC and voice operational issues, adhering to the defined customer service response time frames.
• Communicate and escalate problem issues and resolutions with customers, team and management according to defined standards.
• Manage/maintain the hosted virtual desktop infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation.

Minimum Education and Experience

• 2-year degree from an accredited college or university or 3-4 years of relevant experience.
• Strong ability to logically troubleshoot conditions via documented work steps or procedures, or ability to independently research the solution needed via tools provided.
• Strong communication skills (verbal and written) are required to effectively communicate and complete tasks with customers (at different levels) via phone, IM or email.
• Comprehensive knowledge of PC hardware installation and management of thin clients including ThinOS, laptops, desktops, and Chromebook.
• Intermediate to advanced knowledge of Microsoft Windows operating systems, including Windows 11 and ability to diagnose, repair, test, and troubleshoot same Intermediate to advanced knowledge of Microsoft Office suite, including MS Outlook.
• Understanding and experience with maintaining and patching Virtual Desktop Infrastructure technologies (Omnissa Horizon).
• Experience with an Information Technology ticketing system, to track and document issues within the environment.
• Experience modern mobile devices such as Apple iOS and Android devices.

Preferred Education and Experience

• Industry certifications such as the Microsoft MD-102, AZ-104, AZ-140, OCA
  - Horizon.

Physical Requirements and Environmental Factors

• Ability to travel, possibly overnight, to any customer area, which could be any Perdue facility or to a remote site for disaster recovery, industry conferences, or training.
• Ability to work in a climate-controlled office environment.
• Ability to work in an open-partitioned cubicle environment or a poultry processing facility.
• Ability to communicate via in person, telephone, e-mail, instant message or SMS.
• Ability to come to the Main Office if off-hour support cannot be resolved over the remote…