IT Support Analyst

IT SUPPORT ANALYST

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission‑critical engineered electronic components and subsystems. MPG’s brand portfolio includes BSC Filters, York, Criteria Labs, Dow‑Key Microwave, Pole/Zero, Espy, and K&L Microwave.

IT Support Analyst works directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast‑paced, team‑oriented environment. Responsibilities include onboarding new employees, setting up workstations, configuring Active Directory/Exchange accounts, maintaining in‑house computer systems, and providing end‑user training and assistance.

• Provide phone, email, desk‑side, and remote desktop support.
• Offer prompt and courteous customer service to a diverse client base.
• Exhibit excellent diagnostic and troubleshooting skills.
• Demonstrate exceptional verbal and written communication.
• Troubleshoot various operating systems, such as Windows 10 and 11.
• Manage hardware life cycle and inventory of equipment.
• Perform a variety of routines to moderately complex technical tasks in the installation, operation, and maintenance of computer equipment and systems.
• Ensure the administration, operation, and maintenance of networked and stand‑alone computer systems.
• Install hardware and software.
• Act as the customer contact with service providers and oversee the purchase of additional hardware and software systems.

• Excellent technical knowledge of network and PC hardware.
• Strong communication, time management, and multitasking skills.
• Hands‑on hardware troubleshooting experience.
• Extensive knowledge of Windows 10 and 11 software, hardware, networks, and office automation.
• Knowledge of local area networks (LANs) and current network protocols, operating systems and standards.
• Extensive equipment support experience.
• Experience with Help Desk ticketing systems.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides, and create training materials as needed.
• Effective interpersonal and relationship‑building skills.
• Strong written and oral communication skills.
• Understanding of the organization’s goals and objectives.
• Self‑motivated and directed.
• Keen attention to detail, analytical problem‑solving abilities, and ability to prioritize tasks in a high‑pressure environment.
• Experience working in a team‑oriented, collaborative environment.
• Strong customer‑service orientation.

• Associate’s degree (Bachelor’s degree preferred) in Computer Science or related field.
• Two or more years of direct experience with end‑use support or any combination of training and experience that meets the essential skills.

Work Arrangement:
Onsite

Pay Range: $24.00 – $28.00 per hour

Bonus Eligible:
This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Benefits for this position include a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account; flexible spending accounts for health care and dependent care; company‑paid short‑term and long‑term disability; company‑paid basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy and fertility benefits and assistance;

commuter benefits; parental, military, jury duty and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually and 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company‑paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex (including gender identity and sexual orientation), national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants:
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  for assistance with an accommodation.

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