IT Support Specialist

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and food service customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals.

We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive.
That s Perdue.

We are seeking a IT Support Specialist One to provide timely and professional Tier One support to users. Tier One is the first point of contact for all users of IT services. Service requests are directed to the appropriate support departments. Problem calls are solved by the Customer Service Desk associates or routed to the appropriate technical staff for a solution.

The Customer Service Desk monitors and tracks all calls to ensure they are addressed quickly and properly; and that the customer is satisfied with our service. They identify trends with service issues that are reported to management so they can be addressed in a proactive manner. Provide PC support and maintenance. Interact with and assist in maintaining technical and organizational relevance and proficiency in the development of solutions where methods and policies are inadequate or not established.

This position has a target wage of $18.00- $27.00 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.

In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1-year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

Schedule:

Monday - Friday, but may be asked to work nights and/or weekends depending on level of service and/or special projects.

• Handle calls for the Customer Service Desk in a professional, fast, effective and efficient manner stressing customer service.
• Functions as part of a team consisting of IT personnel, user department personnel, selected outside vendors, and customers.
• Uses the Quality Improvement Process by adherence to the “Four Absolutes of Quality” and by implementing the fourteen (14) Quality Improvement Process steps.
• Effectively communicate problems/issues/outages with other Service One associates and management.
• Monitors escalations and Halo tickets.
• Assists in the training of new associates.
• Assists in writing and updating procedures or work flow. Assists in maintaining accuracy and relevance of the technical knowledge base.
• Continuously expands technical skills and share technical knowledge with team members. Keeps up-to-date on computer technology by completing on-line CBT courses and Service Desk Analyst certification.
• Assists with PC hardware maintenance as needed.
• Assists with software maintenance and installation. This will include Microsoft operating systems, assorted Perdue approved applications, ODBC drivers, dll and required registry settings.
• Assists with the installation including hardware and software installation of new Perdue Computers.
• Repairs and rebuild Company computer assets.
• Assists with special software installations and upgrades as required (typically off-hours installs).
• Delivers a high percentage of first contact resolution (FCR) for Tier One technical issues through the utilization of documented processed and procedures.
• Other assignments or projects as assigned.

• Associates degree in Computer Science, Information…