Front Desk Lead - Dover

Join Our Dynamic Medical Team as a Medical Group Front Desk Lead!

Are you a friendly, organized, and tech‑savvy professional looking to make a real difference in patient care? We are an established multi‑specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

• Be the patient's first point of contact:
  Greet patients warmly, manage check‑ins/check‑outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination:
  Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization:
  Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy:
  Collect co‑pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy:
  Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team collaboration:
  Work seamlessly with providers, clinical and administrative staff, and external partners.

• Reliability, a positive attitude, and excellent teamwork skills.
• Oversee the front desk team, ensuring smooth operations, training, scheduling, and handling escalated issues.
• Lead and or supervisor experience - minimum 1 year experience.
• Handle escalated customer complaints and operational issues; act as the Manager on Duty in the supervisor's absence.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast‑paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable - varies by practice).
• Ability to handle a high‑volume practice.
• This position is in person.

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We work together with patients, seeking diverse input to share and grow innovative ideas.

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.