Spare Parts Coordinator

Job Description

We are seeking a detail-oriented Parts Coordinator to manage and coordinate the ordering, sourcing, and logistics of spare parts for our organization. This role requires strong customer service and technical support skills to ensure timely delivery and satisfaction.

Parts Coordinator

• Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
• Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
• Coordinate shipping and delivery logistics with warehouse and transportation teams.
• Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
• Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
• Provide accurate quotes and lead times for parts and services.
• Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
• Assist in scheduling service work and ensure proper job closure.
• Manage customer returns and warranty claims, issue RMAs, and coordinate with suppliers or the factory for approvals and credit processing.
• Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
• Update internal tools such as parts catalogs and pricing databases.

• 3+ years of coordinator and customer-facing experience.
• Experience with ERP systems (preferably Job Boss).
• Strong proficiency in Microsoft Excel and Outlook.
• Experience in inventory and order management/processing.
• Experience with warranty claims and administrative support.

• Associate’s degree in Business, Supply Chain, Engineering, or a related field preferred.
• Equivalent experience in a parts department or service coordination role may be considered.
• Prior experience in manufacturing or industrial equipment support is highly desirable.
• Familiarity with HTS codes and international logistics is a plus.
• Proficiency with ERP/order management systems (e.g., SAP, Microsoft Dynamics).
• Working knowledge of Microsoft Office (Excel, Word, Outlook).

This is a Contract to Hire position based out of Saline, MI.

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Saline,MI. Final date to receive applications This position is anticipated to close on Mar 10, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.