Customer Service Representative

Overview

Job Title: Customer Service Representative
Job : 85037
Location: Saline, Michigan

• Act as the main contact for assigned customer accounts, managing all communication and support needs
• Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders.
• Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.).
• Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing.
• Review and resolve daily EDI order issues; monitor and maintain customer portals as needed.
• Maintain communication with the production scheduler to align delivery schedules and production priorities.
• Monitor finished goods inventory and recommend adjustments to support customer demand.
• Track and report on key metrics such as on-time delivery, backlog status, and performance trends.
• Support product launches and the setup of new items, shipping locations, and routing requirements.
• Assist with the development of order processing procedures and contingency plans.
• Support continuous improvement efforts by identifying service gaps and proposing solutions.

• Bachelor’s degree in Business Administration, Supply Chain, or a related fieldor5+ years of relevant experience.
• Strong background in customer service, preferably in manufacturing or the automotive industry.
• Proactive mindset with a focus on problem-solving and customer satisfaction.
• Excellent communication skills-both written and verbal.
• Detail-oriented with strong organizational and multitasking abilities.
• Familiarity with ERP systems, EDI processing, and sales order management.
• Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus.
• Knowledge of EDI standards (X12 and EDIFACT) preferred.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.