Store Manager, Retail & Store Manager

Celebrating 25 years as a leading global provider of office supplies and services, Office Depot provides business solutions to millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides supplies and services to its customers through 1,678 worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $11.5 billion, and employs about 39,000 associates around the world.

The Company provides more office supplies and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 61 countries.

Supporting the business world is a challenging job. True solutions require much more than pushing a button – which is why at Office Depot, we depend on each other. With a job here, you’ll experience a fast-paced culture of accountability and professionalism enriched with opportunities, respect, and a bit of fun. We’re a company that genuinely cares about our people’s success, which is why you’ll find all the tools to support your potential in a career at Office Depot.

Learn more about a job with Office Depot today!

Responsibilities:

The Store Manager has ownership and drives the overall customer and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales, service and operational performance goals. Ensure maximum sales and profitability by focusing on key business initiatives.

Owns associate training, development of top talent, provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer-centric environment resulting in a memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty.

Responsible for hiring; merchandising, operations and execution of store and company standards in addition to resolving associate and customer relations' concerns. Responsible for performance management of all associates. Also, participates in networking and creating positive relationships within the community. Act as a Change Champion, initiating and supporting change.

• Leads, coaches and motivates associates, while creating a culture that builds trust, brand loyalty and exceptional service delivery. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store. Partner with Talent Management Team to successfully manage the rotational program at the Associate Manager level.
• Deliver exceptional customer service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Ensures the implementation and effective application of information, tools and systems required to meet customer needs.
• Responsible for managing performance, talent assessment, development and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates. Supports an environment that encourages creative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively.
• Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the scheduling and labor model appropriately.
• Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes.

Qualifications:

The ideal Store Manager candidate will have a Bachelor’s Degree and/or a minimum of 4 years of exceptional…